FAQs
Do you offer gift wrapping services?
Coming soon.
Do you offer gift wrapping services?
MOM is short for Masters of Merchandise—Silvergate Trading Ltd’s fearless army of testers of items and Customer Service savants. If you have a problem or a question or need help… just contact MOM (mom@silvergatetrading.com). The idea sprang from Silvergate Trading Ltds founders’ mothers: Karen and Susan. Karen has over 20 years in retail. She has likely touched, tasted, handled and used almost every item on the site. She is owner of two gift shops on the East Coast–Prelude in Needham, Mass. (till 2005) and Periwinkles Gifts in Cataumet, Mass and Latitude 41 Store on Cape Cod.
Susan has over 30 years of experience ordering from catalogs, exclusive TV offers and the internet. She placed her first mail order in 1978 from the Montgomery Ward catalog. Both of her grandfathers owned and operated general stores in the early 1900’s in St. Louis. She can regularly be heard calling in to offer her comments on QVC’s Open Line Thursdays.
And Silvergate Trading Ltds honorary MOM is actually a DAD. Tom has over 22 years of retail experience. Like Rebecca, he began working at his mother’s jewelry store when he was tall enough to see over the counter (on his tippy-toes). He can be found behind the counter at Periwinkles on Cape Cod from Flag Day to Columbus Day and fixing things, building shelves and changing light bulbs at our retail store ENJOY, AN Silvergate Trading Ltd in Chicago the rest of the year. If the MOM’s are the lifeblood of Silvergate Trading Ltd, then Tom is the life-force.
What's with all the puns in the product descriptions?
If you don’t like them… Mea culpa. But we were trying to look for fun, funny and different ways to describe the items we sell. This website is run by people not robots. We know these products. And, frankly, we really, really like them. Our retail store, ENJOY, AN Silvergate Trading Ltd has a personality—when you walk in you sense the whimsy, joy and humor. People laugh out loud at our cards. They are inspired by our canvases. They blush at our “poo” stuff. We wanted our online store to have that same kind of strong personality so we thought some puns might be the way to go.
Why do you feature Chicago Natives?
Chicago, Chicago, that toddling… wait, sorry. Just can’t help ourselves. Chicago is the home of Silvergate Trading Ltd. And Silvergate Trading Ltd is the online counterpart to ENJOY, AN Silvergate Trading Ltd in Chicago’s Lincoln Square neighborhood.
Rebecca Wood opened her store at 4727 N. Lincoln Avenue (next to the beloved Cafe Selmarie) in July 2005. Immediately, the people of Chicago, and, more specifically, the people in Lincoln Square embraced Becca and her idea of a modern-day general store that featured gift items for a wide variety of shoppers catering to their busy urban lives by helping them accomplish all of their gift-giving in one place.
The “Chicago Natives” items are consistently among our best sellers. Native (and recent transplants and visitors) seem to embrace the lovable essence of Chicago—a big city with a Midwestern attitude. We’ve chosen to feature what we know, from where we live.